Making A Purchase
Making a purchase could not be easier.  Just browse our store and add the items you wish to purchase into the shopping cart.  Where necessary, please take care to ensure you order the correct sizes and any additional variations.  Once you have completed your selection, go to ‘checkout’ and you will be asked for shipping and billing details to complete the order.

We accept most credit and debit cards as well as PayPal.

If you have made a mistake during the ordering process please contact us on and we will make any necessary amendments.

Once we receive your order plus payment you will receive a confirmation email with full order details.  If we are no longer able to supply a particular product for reasons out of our control we will contact you to offer an alternative if one is available.  If there is a variation in price we will always inform you beforehand.  If we are unable to complete an order a full refund for the products concerned will be made via the payment method used for the original order.

Shipping And Handling
We endeavour to dispatch goods within 7 days from receipt of payment. If, for any reason, this is not possible we will advise you within 3 working days from receipt of your order.

Shipping costs will be shown at checkout.

Once we have finished processing your order and dispatched the items you will receive an email to show your order is then complete.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Reaching Us
If you need to reach us, please email us using the contact link on the store page, alternatively, you can call on 01200 405056 (International +44 01200 405056) or write to us at The Piano Accessory Shop, Unit 11b, Lincoln Way, Clitheroe, Lancashire. BB7 1QD. United Kingdom.

Privacy Policy
The Piano Accessory Shop do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.  In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality.  They are used to aid navigation and to keep track of the contents of your shopping cart.  If you log in to an account, your logged-in status is recorded in a temporary cookie.  If you select the ‘Remember Me’ option in the checkout, a cookie will be used to remember your details.  You can turn off cookies by blocking them in your browser Privacy settings.  If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, providing the returned goods are in a saleable condition.  In order to return goods you must contact us by email or telephone, quoting the order number supplied to you.  Your refund will be paid within 28 days.  You are responsible for the cost and risk of loss or damage when returning the goods so please ensure you take out the appropriate postal insurance to cover their value.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.  Please note:  covers are made to order so it is your responsibility to ensure that you have the correct make, model and size of your piano.  We cannot accept returns for incorrect sizes ordered.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way.  If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

This web site is owned and operated by The Piano Accessory Shop